Privacy Policy

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Privacy Policy – Gentora

At Gentora, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make a purchase from our online store. By using our website, you consent to the practices described in this policy.

1. Information We Collect We collect various types of information to enhance your shopping experience. This includes:

  • Personal Information: When you place an order, sign up for our newsletter, or contact us, we collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment information (e.g., credit card details).

  • Usage Data: We automatically collect data about your interactions with our website, including your IP address, browser type, device type, pages visited, time spent on the site, and referring/exit pages. This helps us improve our website and tailor your shopping experience.

  • Cookies: We use cookies to enhance your user experience, such as remembering your preferences, tracking your cart, and analyzing website performance. You can manage cookie settings in your browser preferences.

2. How We Use Your Information We use the collected information for various purposes, including:

  • To process your orders and deliver products to you.
  • To communicate with you about your orders, including order confirmations, shipping updates, and customer support.
  • To send you promotional emails, newsletters, or special offers (you can opt-out at any time).
  • To improve our website and optimize the user experience.
  • To prevent fraud and ensure the security of our website and transactions.

3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: To process your payment securely, we may share your payment details with trusted payment gateways like PayPal, Stripe, or other payment providers.

  • Shipping Carriers: We share your shipping address with shipping carriers (e.g., USPS, FedEx, DHL) to fulfill your order and deliver products to you.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.

4. Data Security We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure your data is securely transmitted. While we employ strong security measures, no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security, but we strive to maintain the highest level of protection.

5. Your Rights As a customer, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: If any information we have is inaccurate or incomplete, you can request that we update it.
  • Deletion: You may request that we delete your personal data, subject to any legal obligations we have to retain it.
  • Opt-Out: You can opt-out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Third-Party Links Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.

7. Children’s Privacy Gentora’s website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at:

  • Email: contactus@gentora.store

Thank you for shopping at Gentora! Your privacy is important to us, and we are committed to safeguarding your information.